Charcoal and Scarlet Scarf

Shipping and Returns at The House of Naqash

At The House of Naqash, we ensure your cherished craft items are delivered with care and efficiency. Our collaboration with top international couriers guarantees seamless service.

Domestic Shipping in India:

We offer free shipping for all orders within India. For Cash on Delivery orders, a minimal handling fee is applied. Our domestic deliveries are handled through trusted courier services for optimal reliability.

International Shipping:

International shipping fees vary based on the weight and destination of the package. Customers manage returns as reverse pick-up is not available for international orders.

Return Policy:

We request that return requests be made promptly upon receipt of the order. The return window is 7 days from the delivery date. Items must be in their original condition for reverse pick-up eligibility. Items purchased during stock clearance sales are final and cannot be returned or exchanged.

Product Verification & Refund Process:

Refunds are initiated only after our manufacturing team verifies the returned item. This ensures fairness and quality assurance.

We regret to inform you that refunds, returns, or exchanges are not possible for products that have been damaged, tampered with, or used.

Processing Time:

Orders are processed within 1–3 business days of receiving payment.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time:

Estimated delivery time is 3–7 business days, depending on your location.

Delays may occur during peak seasons, festivals, or unforeseen logistics issues.

Special Considerations:

Return requests must be initiated within 24 hours of delivery.

Product Disclaimer:

At The House of Naqash, we take pride in our unique, handcrafted products. However, please note that slight variations in color, texture, and size are natural characteristics of handcrafted items. The actual product color may vary due to photographic lighting or your monitor settings. By purchasing our products, you acknowledge and agree to these natural variations.

Customer Support:

For any inquiries or assistance with returns, please reach out to us at craft@thehouseofnaqsh.com or call us at +91 9103164800 / +91 9149828717. We are here to help with any concerns you may have.